Terms & Conditions

All works are to be completed in accordance with relevant Australian Standards, workplace health and safety requirements, and any applicable building or site requirements.
The client agrees to make full payment on completion of works, unless otherwise agreed in writing.
All works are to be carried out during normal working hours unless otherwise noted or agreed in writing.
All quoted works are subject to variations where required, and at the discretion of CSA Cleaning, in order to safely and properly complete the agreed works. Any variations, additional labour, materials, access requirements or out-of-scope works will incur further fees and charges in addition to the original quoted amount.
All invoices will be provided in categories of service and GST only. Itemised accounts may not be issued unless agreed in writing prior to commencement.
CSA Cleaning provides quotes and estimates based on the information supplied by the client at the time of enquiry or site inspection. If the information provided is incomplete, inaccurate or changes after the quote is issued, the quoted amount may be revised.
The client is responsible for providing safe, clear and reasonable access to the site, including keys, access codes, parking details, security instructions and any site-specific requirements.
CSA Cleaning will not be responsible for delays, additional costs or incomplete works caused by restricted access, locked areas, incorrect access details, unsafe conditions or third-party site issues.
The client must notify CSA Cleaning of any known hazards, risks, sensitive areas, fragile surfaces, hazardous substances, biohazards, electrical risks, security restrictions or special cleaning requirements before works commence.
Unless specifically included in writing, quotations and estimates do not include specialist cleaning, hazardous waste removal, biohazard cleaning, high-access cleaning, external building cleaning, pressure cleaning, pest-related cleaning, waste disposal, additional consumables, after-hours work or emergency call-outs.
CSA Cleaning does not accept responsibility for pre-existing damage, wear and tear, deterioration, staining, corrosion, mould, water damage, poor surface condition or any damage arising from surfaces or materials that are already unstable, aged, weakened or unsuitable for the cleaning method required.
CSA Cleaning will take reasonable care when carrying out all works. However, CSA Cleaning does not accept responsibility for damage to property, fittings, fixtures, flooring, furniture, equipment, stock or personal items where such damage arises from pre-existing conditions, poor installation, normal wear and tear, concealed defects, client instructions or factors outside CSA Cleaning’s reasonable control.
CSA Cleaning will not be responsible or liable for any loss, claim or proceedings of any kind arising from services, materials, fixtures, fittings, wires, pipes, systems or items that are concealed, buried, unseen or not disclosed before works commence.
Any goods, materials or equipment supplied by CSA Cleaning remain the property of CSA Cleaning until payment is received in full.
If an account is not paid by the customer when due, CSA Cleaning may charge interest on the outstanding amount at the rate of 4% above the interest rate prescribed under Section 32 of the Supreme Court Act 1935 (WA), calculated from the date the monies became payable until paid in full.
If an account is not paid by the customer when due, the customer will be liable for any debt recovery costs, legal fees and expenses incurred by CSA Cleaning as a consequence of the delay in payment.
CSA Cleaning may suspend further services, cancel scheduled works or commence recovery action without further notice if accounts remain unpaid for more than 30 days.
CSA Cleaning reserves the right to amend these Terms & Conditions from time to time. The current version published on this website will apply unless otherwise agreed in writing.